Frequently Asked Questions
Everything you need to know about your Billie Eilish Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that certain limited edition items and music products may be final sale.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Are the products sustainably made?
Many items in our collection are produced using organic cotton, recycled materials, and eco-friendly dyes as part of our commitment to sustainability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.