Returns & Exchanges
We want you to be fully satisfied with your purchase from the Billie Eilish Store. If you are not happy with your order, we accept returns and exchanges on unworn and unwashed merchandise within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and affix it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing